Booking Confirmation Automation
A travel agency was spending 3+ hours daily sending booking confirmations, payment receipts, and trip reminders manually on WhatsApp. We automated the entire flow - now it happens instantly, 24/7.
The Challenge
TripNest Holidays handles 30-50 bookings per day during peak season. Every booking required:
- A confirmation message with trip details
- Payment receipt after each installment
- Document checklist before the trip
- Reminders 7 days, 3 days, and 1 day before departure
- Emergency contact details and travel tips
All of this was done manually by copying and pasting into WhatsApp. Staff was spending 3-4 hours daily just on messaging - time that could have been spent on sales.
The Solution
We built an automated WhatsApp messaging system triggered by their booking software:
1. Instant Confirmation: The moment a booking is confirmed in their system, the customer receives a beautifully formatted WhatsApp message with all trip details, within 30 seconds.
2. Payment Receipts: When a payment is recorded, an automatic receipt is sent with amount, balance due, and next payment date.
3. Pre-Trip Sequence: Automated messages go out at 7 days (document checklist), 3 days (packing tips), and 1 day (emergency contacts and final reminders).
4. Post-Trip Follow-up: A feedback request is sent 2 days after the trip, with a link to leave a Google review.
The Results
3+ hours saved daily - messaging that used to take half the day now happens automatically.
- Instant response time - confirmations sent within 30 seconds, not hours
- Zero missed reminders - every customer gets the right message at the right time
- 35% increase in Google reviews - automated post-trip follow-ups actually get responses
- Happier customers - they feel informed and cared for throughout their journey
- Staff focused on selling - not copy-pasting messages all day
Customer Feedback
Within the first month, the owner noticed a change in customer calls:
"Before, customers would call asking 'Did you receive my payment?' or 'What documents do I need?' Now they get everything instantly on WhatsApp. Our support calls dropped by 60%. Customers are happier, and my team has time to focus on sales."
Ready to Deploy AI Customer Engagement?
Let's assess your customer operations and show you where intelligent automation makes the biggest difference.
Book Free Consultation